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Travel and hospitality will look different in the post-COVID world and hotels will need to adapt accordingly while providing the same excellent service. This means a fresh focus on operation and hygiene standards.

A Digital Solution

Enter Vamoos, a new mobile app for hotels that can help guests before, during and after their stay. For the last six years, Vamoos has been helping luxury holiday providers ensure every detail of a tailor-made trip is perfect. The new version is designed to deliver the same service to hoteliers and their guests.

Keep Guests Safe and Reduce Costs

Boasting numerous features that will serve to reassure residents, Vamoos also enhances the overall experience of a hotel visit. Its directory function provides guests with essential details (maps, restaurant menus, wifi codes, spa treatments, facility opening hours) before they’ve even arrived and can be altered in real-time when needed. Vamoos will save money and time on printing materials or updating old information. The built-in messaging service also means those invaluable interactions between guests and staff will still be possible even when social distancing measures are in place.

Other features of the app include:

- A virtual do-not-disturb system
- Details of local attractions and recommendations
- Remote check-in and direct booking capabilities
- A daily activity screen for updates on what is happening each day
- Voucher pages to promote in-residence options and local partners
- Local weather updates
- Photo galleries and trip countdown screen

Fast Set-up and Easy to Use

Vamoos is simple to set up using their online portal and can be set up in just days. All those guests then need to access your hotel details is the code you provide them. Vamoos replaces the room guide or guest directory, and it is permanently customisable, so when attractions or local restaurants go from closed to open, your guests will be the first to know.

Create Magical Stays and Build Excitement

Crucially, the app’s key aim is to amplify the essential thrill of travel. As explained by company founder Tony Bean:

“Vamoos is designed primarily to excite guests before and during their stay so they can plan their visit and show off to their friends. Now more than ever people need something to look forward to, and the countdown to their stay does just that.”

Free Trial

Sign up for your free trial by clicking here and start sharing your app with guests today.

Customer Story

Find the video here

UK: 020 3474 0512
US: +1 347 848 1022
[email protected]

Hotelier Indonesia

Dorsett Hospitality International partners with Prenetics to provide government-recognised Covid-19 testing to combat the third wave

All hotels will offer COVID-19 tests for just HK$785*

HONG KONG, CHINA - Media OutReach - 22 July 2020 - As part of Dorsett Hospitality International's ongoing commitment to the local community under #DorsettCares, the Hong Kong-based hospitality group is the first hotel group to partner with leading global genetic testing and digital health company Prenetics to offer the local community, associates and hotels guests in Hong Kong a peace of mind with 24/7 access to the Project Screen by Circle COVID-19 test, recommended by the World Health Organisation and officially recognised by the Hong Kong government, as we collectively fight to contain the city's third wave.

Hong Kong-based Prenetics is one of three laboratories who have been assigned by the government to help with mass community testing. Their 'Do-It-Yourself' test kit has an analytical accuracy of 99.9% based on validated studies by the National Health Commission and the US FDA. They also provide all the testing for the English Premier League and have carried out over 40,000 COVID-19 tests for players and coaches without which the season would not have resumed. The largest private laboratory in Hong Kong, Prenetics have boosted its capacity up from 5,580 to 22,000 tests in Hong Kong per day.

Dorsett has test kits available for purchase at its 9 hotels in Hong Kong for only HK$785* with results available within just one to two business days. Furthermore, the hotel group will be sponsoring over 50% off of each COVID-19 test for all their associates and in some instances, full sponsorships of COVID-19 test kits should testing be required from any hotel staff to ensure we continue to do everything we can to make our employees feel safe.

Since the first outbreak back in February, all nine of Dorsett Hospitality International's hotels in Hong Kong -- and worldwide -- have implemented preventive and anti-epidemic control measures, including use of hospital-grade Ecolab disinfectant cleaner 2.0, increased cleaning and disinfection frequency of public areas and facilities every hour and temperature screening for those coming in and out of the hotels.

To date, Dorsett Hospitality International has provided accommodation for healthcare workers and frontliners in London, Hong Kong and China and donated supplies used in hospitals and quarantine centres in Malaysia. We will continue to support the communities in each city where we have a presence as part of our #DorsettCares' commitment to our esteemed associates and guests around the world.

* The COVID-19 test kit is being sold at HK$985 with the cost breakdown and features listed below:

Prenetics PCR COVID-19 test: HK$785
Sample Pick-Up to Laboratory Fee: HK$200
Private, secure digital results provided within 24 to 48 hours of receipt in their laboratory
Individuals with positive results will be provided a telehealth physician consultation

About Dorsett Hospitality International
Dorsett Hospitality International is one of Asia's fastest-growing hotel groups. As a Hong Kong hospitality brand, we are proud to have an international footprint in 25 major cities worldwide with a total of 56 properties with our strategic partners TWH and AGORA Hospitality, including Dorsett Hospitality International's 3 core brands: Dorsett Hotels & Resorts, d.Collection, and Silka, each with their own distinct identity and offerings to cater to diverse travel needs. Since the group's establishment in Hong Kong in January 2007, we have grown by leaps and bounds with hotels across China, Malaysia, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International, visit:

About Prenetics
Prenetics is a leading global genetic testing and digital health company. Prenetics operates its direct to consumer genomics business via its two brands, CircleDNA in Asia and DNAFit in Europe. The company has a team of over 150 people and is spread across ten offices in Asia, Europe and South Africa.

Prenetics has received over USD 50-million in strategic funding from Alibaba Hong Kong Entrepreneurs Fund, Ping An and more. Prenetics' mission is to help people lead healthier, more active lives by empowering them with personalised, predictive, and preventive measures in the form of the latest, proven innovations in DNA and mobile technology. For more information, visit and

Hotelier Indonesia

Written by: Tracy Dong, Lead Advisor, APAC, IDeaS Revenue Solutions

Personalisation can directly influence guest satisfaction levels and profit improvements when applied correctly by hotels today. While Indonesian hotels that offer high levels of customer service have been practicing ways of personalising a guest stay once they are at the property—be it through suggesting a restaurant booking or outdoor activity to match a return guest’s interests—less is being done to personalise a potential guest experience at the initial booking phase.

In the current model, rooms are priced as units and rates are determined by demand and availability. OTAs then display these rooms in a side-by-side, competitive marketplace format where little information is provided about any of the distinguishing qualities each unique room may have to offer. For instance, if you’re shopping for a king room at a five-star hotel with ocean views in Seminyak and a guest comes across three similar listings, they’ll most likely opt for the lowest-priced option—or maybe the one that allows free cancellation. What the booking channel can’t tell the guest is that there’s an available room with stunning sunset views that would really make their Bali vacation an unforgettable experience.

Many potential guests today book for the lowest price, meaning hotel brands are increasingly becoming commoditised. Finding the optimal price point for a room has been made harder by the power of the OTAs and platforms that encourage rate shopping, but is the lowest price all that matters to guests these days? A more personalised approach to pricing can help hotels to stand out. Hotels which allow customers to personalise their choices and experiences gain brand loyalty, with many hotels’ service values and rewards programs appearing very similar.

As guests demand more tailored accommodation experiences, a ‘customer-choice’ pricing model could help deliver the ideal product to the ideal guest at the ideal price. Through sophisticated data analytics and a more detail-oriented online booking experience, this next level of dynamic, bespoke pricing can become a tangible reality.

Today’s hotel guests may appear to be fixated on price, but really, they want more than just a place to sleep. In a customer-choice pricing model, each guest would be given more options in the online booking environment. They can select the individual components of a room they want and leave off the ones they don’t, either spending extra or getting a cheaper rate in the process.

By implementing customer-choice pricing, hotels can separate and categorise all their products and services into components of value. Features that are currently invisible during booking could now be brought to the surface as part of the decision-making process. This will help drive differentiation, meaning there will be less emphasis on direct price comparison with competitor products being marketed as the same thing, despite their many differences.

Customer-choice pricing can help Indonesian based hotels secure new bookings in an era where personalisation is no longer just desired but demanded by consumers. Through offering guests, the option to make selections to their stay (adding and removing items based on their preferences) on their own, they will be more appreciative of the value they receive for the money they pay.

For more information, please visit:

#hotelier #hotelierindo #indonesia #hotelierindonesia #hotnews #hotelnews #hospitality #breakingnews

Hotelier Indonesia

UgoVirtual™ to Enable Transformation of HEALTHTAC East 2020 Into Premier Virtual Event for the Senior Living Market

Provider of comprehensive virtual event platform selected to assist annual senior living market networking forum in pivoting to online meeting platform.

ATLANTA - March 25, 2020 - UgoVirtual™, the travel and hospitality virtual solutions company, has been selected to provide the technology behind the transformation of HEALTHTAC East 2020 to a comprehensive virtual networking forum and online event. Set to take place as originally planned on March 30 and 31, the interactive annual event is designed to connect qualified solution providers with C-level executives in all aspects of senior assisted living, memory care and skilled nursing /rehabilitation industries. In response to the travel bans that followed the Coronavirus (COVID-19) outbreak worldwide several weeks prior to the planned onsite event, Senior Living News and HEALTHTAC, the event's organizers, made the strategic decision to pivot to a virtual event, rather than postponing or cancelling.

"We have an obligation to take a leadership role in every aspect possible as we all are confronted with the current challenges of COVID-19," said Rich Viola, Founder and CEO of Senior Living News and HEALTHTAC. "The health, safety and well-being of our attendees, the teams they employ, residents for whom they are responsible, as well as our own staff, and families most of all, is our highest priority. We felt that taking the event online in order to maintain this opportunity for ongoing industry education and networking was the responsible thing to do, especially considering the timely subject matter."

The newly formed HEALTHTAC Virtual event will aggregate the power of virtual reality, web conferencing and e-learning technologies delivered by the UgoVirtual platform. Some of the virtualized sessions will include:

"Culture, Coronavirus and Recovery-What we can learn from companies that are weeks ahead in responding to this pandemic," by keynote speaker Gustavo Grodnitzky, Ph.D., author of Culture Trumps Everything, The Unexpected Truth about the Ways Environment Changes Biology, Psychology, and Behavior Properly dealing with and the most up-to-date facts about COVID-19 by Barbara Kane, VP, Industry Relations, ECOLAB Industry panel on COVID-19 Private meetings with service and product leaders focusing on problem solving to yield solutions and enhancements
In addition, keynote speaker Gustavo Grodnitzky, Ph.D., will present, "Culture, Coronavirus and Recovery-What we can learn from companies that are weeks ahead in responding to this pandemic" in two sessions. The first is a strategic overview of the seven steps we will take to overcome this pandemic, and the second is a tactical breakdown of the strategic overview described in the first session.

HEALTHTAC participants will leave ready to create an action plan to weather a downturn and position themselves for recovery. They will understand recent successes and failures of organizations dealing with the coronavirus pandemic. They will also understand how the decisions they make today will influence their culture tomorrow.

"Our objective is to help facilitate keeping businesses moving forward with a forum inspiring an open dialogue and timely awareness," said Viola. "Making this virtual event happen now is something from which we all can benefit, and it has been very well received, with some new attendees registering that would not have been able to attend the onsite event."

The UgoVirtual virtual event platform is a flexible and highly configurable solution that enables event organizers and meeting planners to virtualize industry tradeshows, brand ownership/franchisee events, and user conferences. UgoVirtual emulates and enhances the experience and content available at traditional events. The modular platform can be utilized to host an online-only event or to augment an onsite event, expanding reach, revenue opportunities, active participation and value to all stakeholders.
For more details on HEALTHTAC East 2020, please visit To learn more about UgoVirtual's comprehensive virtual platform for the travel and hospitality market, please visit

About UgoVirtual |
UgoVirtual is a comprehensive digital platform exclusively focused on the global hospitality and travel sector that provides virtualization of industry tradeshows, corporate events, meetings and hotel property tours. As technologies like virtual reality, e-learning and web conferencing have converged, the UgoVirtual platform harnesses their combined power to resolve the pain points and challenges of event organizers, exhibitors and industry professionals, making it possible to BE EVERYWHERE. The brainchild of a group of hospitality and technology industry veterans with over 80 years of combined experience, UgoVirtual leverages a proven digital platform that is currently utilized by many of the world's leading enterprise organizations to virtualize events, provide on-demand content and allow online collaboration and learning environments. For more information, please visit and connect with us on Facebook, Twitter and LinkedIn.

Hotelier Indonesia

Sharing happiness with your family and friends

Heritage Group, Thailand's leading premium natural food and beverage producer, introduces you a gourmet homemade style cookies from Francoise Brand, made with real butter, premium nuts, dried fruits, and rich chocolate, and of course without artificial flavors and preservatives added. Francoise premium quality cookies are available in four flavors: Cashew and Cranberry Cookies, Macadamia Dark Chocolate Cookies, Hazelnut Milk Chocolate Cookies, and Almond White Chocolate Cookies.

Francoise, a gourmet homemade style cookies, are priced at 50 baht presented in 75-gram box, perfectly designed to share with your family and friends. Try all the special flavors now at Foodland Supermarket nationwide. For further information, please contact 02-813-0954-5 or follow activities on and

About Heritage – “Healthy Food, Happy Life”

Beginning in 1986 as a wholesaler in healthy food and beverage manufacturer, Thai-headquartered Heritage Snacks & Food Company expanded to agricultural processing and packaging for numerous countries around the world. Today, Heritage has grown into a group of over 10 different companies, operating in eight countries, and exporting to over 60 countries worldwide.

Current well-known brands under the Heritage Group are Heritage premium nuts and dried fruits; Blue Diamond almonds; Nature’s Sensation, a wide variety of fine dried fruits and natural juices; Nut Walker, a premium nut and snack range; Sunkist Pistachios; WonderPuff Popcorn; Françoise Gourmet Cookies; and Goldfish Chinese food products. Further products are in the process of being developed.

The Heritage Snacks & Food Company is internationally recognized under the Heritage Group. The company is GMP, HACCP, BRC, and ISO 22000 food safety management system certified. The facilities are Halal and Kosher approved, ensuring all products meet national standards and regulations are enforced.

Hotelier Indonesia

The Ambrose Hotel Caters to Latest Guest Online Needs by Implementing Advanced Wi-Fi Network Technology with Hotel Internet Services

Upscale boutique property ensures ability to fully accommodate multiple guest devices while guaranteeing a fast, reliable and secure online experience.

SANTA MONICA, Calif. - March 24, 2020 - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of the latest in Wi-Fi network connectivity at The Ambrose Hotel. A luxury boutique location in Santa Monica, California, that caters to every guest need with an array of upscale amenities, The Ambrose Hotel can now ensure that its ability to fulfill guest expectations extends to demands for a seamless internet connection.

In seeking to maximize the hotel's ability in providing the ultimate stay experience, Ambrose leadership recognized the critical importance that guests place on obtaining a high-quality Wi-Fi service, and prioritized the need to make it a key differentiator. In deciding to partner with HIS, The Ambrose Hotel was able to achieve this goal throughout the property by leveraging the company's leading expertise and access to the latest in network infrastructure technology. By installing advanced Ruckus access points in strategic areas for example, HIS could ensure that guest devices would receive a strong, consistent and fast Wi-Fi signal regardless of their location within the hotel. Also vital was HIS' ability to implement a network that could accommodate a multitude of devices attempting to connect at any one time, guaranteeing that each device obtains a sufficient level of bandwidth to operate online seamlessly.

"Any reputable hotelier knows that offering a first-rate internet service is critical in obtaining full guest satisfaction and loyalty, so it is essential for properties to identify a provider that can equip them with the means to meet this challenge head on," says Erik Kreft, General Manager at The Ambrose Hotel. "HIS has proven to be fully capable in this regard, with their technicians doing an outstanding job since the initial building assessment and keeping us informed along the way to ultimate project completion. We are now pleased to note a substantial improvement in our Wi-Fi's capabilities, and look forward to seeing an increase in our guest satisfaction scores as a result."

To further ensure that guests are able to receive only the highest quality in Wi-Fi connectivity, HIS also provides The Ambrose Hotel with the ability to monitor network health in real time as well as the ability to maintain direct control over usage at all times. Additional features include the ability to analyze the number of users online as well as the option to open tickets with 24/7 support, minimizing the risk that any arising issue will adversely affect guest satisfaction levels.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected]com.

About Hotel Internet Services, Inc. | Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 150,000 guest rooms. Based in Clearwater, Florida, HIS maintains two offices in the U.S. For more information, please visit

Hotelier Indonesia

The Guestbook, StayNTouch and Nuvola to Host Webinar on Actionable Data Strategies for Hoteliers in 2020

The Guestbook is lending its expertise to independent and boutique hoteliers looking to improve operational efficiency while reshaping the guest experience.
LOS ANGELES - February 19, 2020 - The Guestbook, along with fellow industry thought leaders, StayNTouch and Nuvola, have announced that they will be lending their collective expertise to help hoteliers use data points to optimize operations and improve guest interaction through an upcoming webinar, entitled "Increase Efficiency, Drive Revenue, and Enhance the Guest Experience."

The free webinar, scheduled to take place February 25, at 11 a.m. ET, will identify ways to leverage existing and future data points to improve the guest experience and yield greater results for operators. The Guestbook, alongside experts from partners StayNTouch and Nuvola, will address multiple topics, including:

How to capture guest data prior to arrival and during their stays to activate guest personalization optionsHow to simplify vital data to optimize back-of-house operations and elevate guest satisfactionHow to leverage guest insights to improve your marketing results and increase net revenue

"Independent hotels have access to all of the tools they need to compete with major hotel brands, but they may not know what to do with them," said Jessica Powell, Vice President of Marketing at The Guestbook. "Independent and boutique hotels most often succeed at providing a unique, impactful guest experience, but they struggle with efficiency and simplifying operations due to their lack of support. Tune into our webinar taking place Feb. 25 to learn how to make use of the tools available to you to improve operations on all levels, while sticking to your greatest strengths."

Click here to register for the webinar. For more information about The Guestbook, please visit

About The Guestbook | The Guestbook partners with independent and boutique brand hotels to increase net revenue and drive direct bookings through the power of cash back rewards. Over 1 million guests worldwide have joined The Guestbook cash back rewards program to enjoy the freedom of four redemption options. Guests may choose 5% In-stay Cash, 5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward towards a future stay at one of The Guestbook's partner hotels. The Guestbook was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Across a fast-growing portfolio of over 700 distinctive hotels in 70 countries, The Guestbook stands for innovation that enhances hospitality, solutions that drive success and the power of personal relationships. To learn more about The Guestbook, please visit

About StayNTouch, A Shiji Group Brand
StayNTouch is the hospitality industry's leading mobile property management system provider with a focus on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

Powering over 95+,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The FreehandHotels, Modus hotels and the Fontainebleau Miami Beach.

About Nuvola
Nuvola, built by hoteliers for hoteliers, is a single destination cloud-based optimization solution delivering intuitive software to enhance every aspect of a hotel's operations including guest services, housekeeping, maintenance, green initiatives, and guest engagement. These pillars of focus on overall service optimization are strengthened through Nuvola's first-hand understanding of day-to-day hotel operations and robust reporting capabilities, keeping your staff in sync, developing accountability, and enhancing the guest journey throughout their stay. Through Nuvola's in-house innovation team and integrations with third party systems, the company is constantly evolving and exceeding the needs of hoteliers in a dynamic hospitality industry. Visit to learn more.

Hotelier Indonesia

The latest multidimensional ingredient for creating unique beverages is here.

Amersfoort, The Netherlands – With cheese tea becoming increasingly popular among consumers, FrieslandCampina Ingredients is launching a unique milk cap powder for an indulgent layer on beverages. As its name suggests, this milk cap powder can be used to create a delectable creamy layer on top of a variety of drinks and even desserts in an instant. Kievit instant milk cap powder promises to pave the way for a range of attractive drinks which are easy to prepare, have Instagrammable looks and an irresistible texture and taste. With just one Kievit product, there can now be several exciting drinks on the menu that will keep consumers returning for more.

In sync with global trends

The trend “personalize it yourself conveniently” has been around for a while now – it was one of the three major trends identified in FrieslandCampina Ingredients Food & Beverages’ recently launched Trend Report – and consumers and producers worldwide are keen on continuing this trend together. Kievit milk cap powder caters to the trend by encouraging the proliferation of unique and diverse drinks and desserts with a signature finish. 

A milk cap made with Kievit instant milk cap powder can be topped off with nearly everything, allowing consumers to opt for personalized options in their favourite foodservice outlets. The distinctive features of this powder include the option of blending it with either milk or water. It can be added to both hot and cold beverages and, depending on the desired appearance, one can choose between having a clean distinctive top foam layer or a blended “latte” effect. Not limited to beverages alone, the powder mix can provide a variety of texture and mouthfeel to tea, coffee, chocolate and fruit drinks – and even desserts, allowing producers to create an exciting menu that keeps consumers coming back over and over again.

Consumers today, especially millennials and Generation Z, crave a multi-sensory experience for each act of consumption: first and foremost they want food and drinks to have an appealing look. For a market that is dominated by those who are enthusiastic about sharing their experience online through blogs, vlogs, and Instagram posts, indulging these demands is essential. As this milk cap powder helps enhance both the taste and the look of popular drinks and desserts, it promises to be instrumental in inspiring the experiences that consumers appreciate.

Looking ahead at the future of food and trends, Tracy Joy Fortu, segment marketeer Foodservice at FrieslandCampina Ingredients Food & Beverages, reiterates the importance of personalization when it comes to beverages today. “If variety is the spice of life, it is personalisation that will keep Generation Z coming back for more. For example, adding different sprinkles, syrups or sweet marshmallows to a beverage allows consumers to match their drink to their mood and ring the changes every day. And now, you have a milk cap as yet another exciting option.”

Creative, convenient, and cost saving

With Kievit instant milk cap powder, creativity comes hand in hand with convenience. The thick and stable foam layer, contrasted cleanly against a colourful beverage, helps lend a curious touch to a regular drink or dessert. However, sharp line or smooth blend – the variety demands no requirement for additional machinery, heating or elaborate training for the staff. Not only does this ingredient inspire exciting ideas around the look and taste of beverages but the preciseness of the serving mix also reduces food waste and helps maintain a low inventory. It is a single ingredient, stirred with a simple spoon or stirrer and mixed with water or milk, that paves the way for a variety of drinks and desserts on the menu. Since versatility is a key tool for manufacturers today, ingredients too need to be multidimensional in character so that they can adapt to products quickly and conveniently.

With that aim in mind, Kievit instant milk cap powder, which is produced in Manila, is gearing up for a global presence with its initial launch with their partners in Thailand (Foremost), Vietnam (Glofood) and the Philippines (Daffid Industries).

About Friesland Campina Ingredients

FrieslandCampina Ingredients reported combined sales of €1.7 billion in FY18 and employs an international group of 3,250 employees. The new segments Early Life Nutrition, Adult Nutrition, Food & Beverages and Animal Nutrition operate worldwide, with regional sales offices in The Netherlands, USA, Singapore, China and Brazil, under one unified brand identity and tagline, “The Inside Matters”.

At its core, the company consists of passionate ingredient specialists focused on adding goodness to the foods, beverages and businesses that nourish the world. The addition of clear segmentation strengthens the company’s position as an innovative partner and global player in healthy and functional ingredients and solutions. For additional information, please visit:

FrieslandCampina Ingredients is part of Royal FrieslandCampina N.V. The dairy company daily provides millions of consumers throughout the world with dairy products containing the valuable nutrients from milk. The annual turnover amounted to 11.6 billion euro in 2018. FrieslandCampina has locations in 34 countries and employs about 24,000 employees. The Central Office is located in the Netherlands

Hotelier Indonesia

InnSpire's all-in-one Technology Suite

Leading provider of the digital guest journey enhances functionality and personalization of in-room TV solution at Polish city center property.

Stockholm - September 25, 2019 - InnSpire, a leading provider of an all in one technology suite that seamlessly helps drive a world class guest experience for some of the world's most iconic hotels and brands, has partnered with the Holiday Inn Krakow City Centre in Poland to deploy its solutions across the property's 236 guestrooms and suites. Through the recent installation, InnSpire upgraded the entire guest experience by combining new networks, with IPTV-heads and its leading TV-based sales, entertainments and analytics solution.

"We are extremely pleased with the implementation of InnSpire's solution at our property, thanks to the seamless installation process and key integrations with our existing technology," said Yossi Wircer, GM of the Holiday Inn Krakow City Centre. "This flexible, guest-centric TV and entertainment solution is an important addition to our hotel's guest room offerings, and we're sure it will be a key factor in ensuring the satisfaction of our guests, since we can now help personalize every stay."

Yossi Wircer, GM of the Holiday Inn Krakow Centre.

InnSpire's interactive guestroom offerings have become increasingly popular with hotel operators, who make use of their robust feature set to interact with guests and expand customer touchpoints into the guestroom by providing property information, directions around the local area, and purchase opportunities, all through the guest's own devices, or the guestroom TV. In addition, guests appreciate the in-room technology as it provides access to popular apps such as YouTube, Netflix, Spotify, online games and much more. By adopting InnSpire's solutions, any hotel can cost-effectively implement new experience-enhancing technologies and features. As an added bonus, the use of InnSpire's InnCable (an IPTV solution in a smart cable) gives guests all the power of a smart TV without the need to invest in new televisions.

The Holiday Inn Krakow City Centre integrated InnSpire's in-room entertainment solution with an integrated custom hotel directory, as well as the analytics dashboard, which provides the hotel's management team with an overview of their most relevant data. The solution also features a simple guest feedback tool that utilizes a simple thumbs-up and thumbs-down interface, in order to encourage participation and streamline the process. Any feedback sent in this manner will instantly notify hotel staff and inform them whether the guest is pleased or upset with their experience, so that any potential dissatisfaction can be immediately addressed.

For more information on InnSpire's comprehensive guest journey platform, including connected guestroom TV and entertainment solutions, please visit

About InnSpire | Since its inception in 2012, InnSpire has become a leading provider and innovator of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market. The company's product portfolio comprises a diverse range of innovative software and hardware solutions that allow hotels to generate more revenue, offer better and more personalized entertainment to guests, and analyze and optimize results using a single platform that's easy to update or change according to the hotel's specific needs and preferences. Having partnered with world-class hotels on every continent, InnSpire is widely recognized for its ability to offer solutions that are comprehensive, cost effective, and remarkably easy to set up and maintain. Based in Stockholm, InnSpire maintains four regional offices around the globe, including Europe, Asia, the Middle East and North America. For more information, please visit and connect with us on LinkedIn and Facebook.

Hotelier Indonesia

Understand the cost of your booking channels to maximise revenues

Written by: Stephen Hambleton, IDeaS senior product manager

Today, more than ever, Indonesian hoteliers need to understand that often a direct booking is the best kind of booking. However, while encouraging guests to book direct can help hotels bypass third-party commissions and fees, there are still many hotels that rely on the distribution and marketing reach of online travel agencies (OTAs).

Given the rising costs of distribution, it is critical to weigh the value of each booking channel. Hoteliers now need to ask themselves what is the actual cost of acquiring reservations through a booking channel and how much of that demand is needed.

Understand your reservation acquisition costs

To date, hoteliers have generally drawn on the vast amount of data stored in their reservation and distribution systems to optimise revenues. However, this focus is changing as reservation acquisition costs have increased and hotels have seen demand shift to higher cost channels with more pressure on bottom-line performance.

Understanding costs by channel—and evaluating which channels deliver the greatest returns for a hotel—can be a significant challenge, unless a property’s revenue management team has a common definition on the coding structure and a means to calculate cost of acquisition.

Hoteliers are increasingly focused on collecting data to understand the impact of acquisition costs. Identifying the true value of acquisition costs can facilitate short-term booking decisions and longer-term channel-value-centric decisions when contracting with distribution channel partners.

There are a multitude of ways hoteliers can determine the cost structure of a booking channel, including incorporating infrastructure and labour costs, like data servers, salespeople. For revenue management purposes though, it’s more appropriate to keep it simple and consider the cost of acquiring one additional booking through a channel. This will make it easier to compare costs on a channel-by-channel basis and build a foundation for optimisation—i.e., how hoteliers decide if they need one more reservation from that channel, or if they have demand from lower-cost channels.

Knowledge is power in contract negotiations

A hotel that knows the cost of its booking channels has greater power when it comes to contract negotiations with booking partners. This includes deciding how to agree to a fair commission percentage, or which rate and availability parity clauses to agree upon (and how a hotel is penalised for authorised breaking of said clauses within a contract).

The alignment of these clauses across partners are important prerequisites as a hotel puts sophisticated profit optimisation strategies in place (e.g., if a hotel closes or restricts bookings in one channel, must it do the same in all channels?).

The current value of these activities and the partner overall can be hard to evaluate, and the impacts are difficult to predict unless contractually committed. It is especially important as revenue management and marketing are typically a short-term centric discipline, with short-term promotions or pricing practices to drive demand across optimised occupancy dates. Trends or impacts of these distribution practices will play a key role in longer-term performance and should be evaluated as such.

Strategies for reducing acquisition costs

Indonesian Hoteliers looking to reduce their booking acquisitions costs should review their third-party contractual commitments to availability and rate parity and investigate introducing more flexibility into those commitments. These changes typically take time to go into effect and have a significant bearing on how hotels can enact longer term channel optimisation.

Through capturing their channel costs by looking at each booking endpoint in their distribution ecosystem—from direct online bookings through each GDS, OTA and group booking partner, hoteliers can effectively review and analyse their acquisition outlay. As a hotel considers each booking endpoint, it is important to define what the cost of taking each additional booking is.

Once a hotel has a clean data set from which it can isolate its channel costs, revenue managers can make the decision to take more or less of the available demand through various channels on the basis of the cost to take one additional reservation through that channel. That’s how Indonesian hotels will improve profit performance: by controlling costs on a channel-by-channel basis.

The distribution landscape is changing—ensure you get the most out of it

As hoteliers become savvier around the need to measure the costs associated with each channel and booking acquisitions generally, meaningful negotiations will occur between hotel brands and OTAs that help secure guests. It is those hoteliers who understand the cost versus value each booking partner delivers that will be best placed to hold effective negotiations and establish mutually beneficial business relationships.

#hotelier #hotelierindo #indonesia #hotelierindonesia #hotnews #hotelnews #hospitality #breakingnews
Hotelier Indonesia

FCS unveils next generation of mobile solutions and new visual identity at HITEC 2019

A new era for FCS begins with the launch of REVO, a sleek new range of mobile solutions for the hospitality industry

Singapore / Minneapolis, 18 June 2019: Leading hospitality technology platform provider, FCS, has revealed the start of a new phase for the company on the first day of HITEC 2019, which sees the unveiling of the company’s fresh new brand identity and the introduction of REVO, a new range of mobile solutions designed to unlock higher ROI for hoteliers across every aspect of their operations.

Following eight months of research and interaction with customers globally, FCS has released its brand new REVO range of mobile apps for five of its solutions: Housekeeping, Engineering, Connect, Concierge and Recovery.

Incorporating the latest trends and best practices in user experience design and striking new features, the REVO range is designed to support hotels as they go through their digital transformation. With a fresh, contemporary look and a fully revamped customer interface, the REVO solutions are designed to deliver enhanced performance, empowering hoteliers to focus on what they do best; delivering an exceptional guest experience.

“Over the past 35 years we have grown with the hotel business and created solutions that help hotels run more efficiently, used in 5,000 properties across 32 countries. Today marks the beginning of a next phase for FCS with our ambition to become agents of change for the hospitality industry and to empower innovation globally. This is an important step in the evolution of the company with our fresh new look embodying our innovative spirit and forward thinking approach.” said Pascale Chatelain, the company’s Vice-President, Global Sales, Marketing & Channels.

Elena Volkova, Head of Product for FCS, commented: “We are thrilled to launch REVO at HITEC this week and to introduce our brand new range of apps to our partners around the world. Our Housekeeping, Engineering, Connect, Concierge and Recovery solutions have been developed from the ground up after months of research and feature a highly intuitive and easy to use customer interface that will require very minimal training for users. The unified UX/UI also further eases the integration and transition between the apps, providing a seamless experience to users. We can’t wait to roll REVO out around the world and help hoteliers unlock even more value from the automation of their operational processes.”

About FCS

“We enable hotels to deliver the best guest experience.”

With over three decades of global experience, FCS is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

Headquartered in Singapore with 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include:

For more information, please visit
Sangheetha KG
FCS Marketing and Communications
Tel: +65 6723 6732 

Hotelier Indonesia

Angie Hospitality to Unveil Expanded Line of Hospitality-focused Virtual Guest-room Assistants at HITEC 2019

New product lineup by hospitality's leading innovator of virtual assistant and AI technology offers three options, including Angie Spark, Angie Luxe, and Angie Luxe+.

San Jose, Calif. & Minneapolis - HITEC Booth #1646 - June 17, 2019 - Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, is unveiling an expanded product line of virtual guest room assistant solutions at HITEC 2019 on June 18-20 in Minneapolis. Each of the three distinct models now available are capable of addressing a specific set of hotel needs, while providing all the enhanced convenience that today's tech-savvy guests have increasingly come to expect from their hotel stay experience, regardless of the type and level of the property.

W ith the release of this new line up, Angie Hospitality will be able to provide new customers with a wider range of choices in implementing a virtual assistant platform that meets their specific property, guest and budgetary needs. Angie Spark provides a new entry price point in a small but powerful device that taps into Angie's full set of cloud capabilities that allow hotels to provide guests with the ability to request hotel information or services, such as housekeeping, room service or maintenance. Guests can also schedule wake-up calls, stream music, perform automated checkout and review details on nearby events, weather and traffic conditions. Other abilities include locating pricing information and hours of operation for on-site restaurants, spas or gyms.

All Angie devices in the new series boast an extensive feature set including seamless PMS integration, multilingual support, an on-screen hotel directory, alarm clock, high-fidelity bluetooth speakers and more. Angie Luxe and Angie Luxe+ also include a built-in nightlight and charging ports using both USB-A and USB-C as well as a variety of available add-on features, such as room control, secure Wi-Fi, and PBX telephone integration, allowing hoteliers to customize their chosen Angie solution to fit the property's specific needs.

Like its siblings, Angie Luxe+ can serve as a guest room telephone, but includes a handset to offer a more traditional telephone experience. Angie's cloud platform powers the whole line up and includes support for integrations with many familiar POS, PMS, CMS, and Workflow solutions, including HotSOS, Inncom, Iris, Opera, Interel and more.

"Angie Hospitality and its solutions are built on the premise that a guest's experience and needs are varied and our new product line provides hotels the options they need to implement virtual assistant technology that fits their specific goals and guest expectations," said Ted Helvey, CEO of Angie Hospitality. "While each model of Angie delivers unique abilities, the cloud platform is still fully capable of catering to the increasingly mainstream trends of instant convenience and access to a more personalized hotel stay."

Angie will be conducting live demonstrations of its expanded product line at Booth # 1646 at HITEC 2019 in Minneapolis, June 18-20. To schedule a private demonstration or to view the Angie solution and expanded product line, please email [email protected].

About Angie Hospitality | Angie Hospitality, founded by hospitality industry veterans, is the developer of the first 24-hour interactive guest room assistant purpose-built for the hotel environment. Angie's patented technology uses both voice control and touch screen capabilities to offer a complete solution for hoteliers looking to increase guest satisfaction, streamline operations, improve staff efficiencies and maximize revenue opportunities. The platform offers configurations to provide IP telephony, room automation features, energy management and more, through seamless integration with leading hotel technology system providers or as complete stand-alone system. Angie instantly upgrades any hotel room, allowing guests to play their own music through its built-in Bluetooth speakers, make hands-free calls, access hotel amenities, charge their mobile devices, and much more. Angie can even provide guests a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored, Angie's systems self-configure for each property and room as soon as the device is plugged in. For more information on Angie Hospitality, the 2017 HTNG TechOvation Award winner, please visit and connect with us on Facebook, Instagram, Twitter, LinkedIn and YouTube.

Hotelier Indonesia

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Hotelier Indonesia

Groupe GM Announces Major Expansion to Hong Kong & Macao with Newly Opened Subsidiary 

Paris, November 21st 2018 – Groupe GM, leading international player in the guest amenity industry, has announced today its expansion in Asia with a newly opened subsidiary in Hong Kong. Since its inception in 1972, Groupe GM has continuously expanded internationally. This growth is part of Groupe GM’s plans to consolidate its presence in Asia where their representation is already wellestablished in Cambodia, China, Japan, Korea, Laos, Myanmar, Philippines, Singapore, Thailand, Taiwan and Vietnam.

It also fits in the group’s strategy to expand its international development beyond the current network, which already comprises more than 70 countries across all continents. Laurent Marchand, President of Groupe GM, commented:

 “We are proud to be able to further grow Groupe GM in Asia, a market that we have seen continued success in. Hong Kong and Macao have enormous potential and present great opportunities for our group, and this expansion is crucial to our efforts to consolidate our presence internationally.” 

The Hong Kong/Macao subsidiary will be headed by Michael Sadarangani, who brings a wealth of experience from the hospitality and retail industry. He is currently heading Maven (Asia) Ltd and has led the exclusive distribution partnership in Hong Kong for Castelbel and Costa Nova, both premium Portuguese brands with Castelbel also being a Groupe GM partner. “Hong Kong is home to over 7 million habitants and attracts more than 50 million visitors a year. 

It is a highly dynamic and international city where the clientele is always on the lookout for high quality and refined products. Groupe GM’s portfolio of exclusive amenities will respond to the increasing demand for luxury products in the Hong Kong hospitality industry. Neighboring Macao has its fair share of ultraluxurious hotels with well over 35 million visitors annually. I am thrilled to be able to make a positive difference for hoteliers in Hong Kong and Macao by bringing a touch of French flair and innovative amenity products for the ultimate guest experience”, explained Michael Sadarangani. 

He will be ably supported by his business partner Shearaton Carter, the Director of Carter Group/Da Silva creations. With over 20 years of experience in the entertainment, design and hospitality industry. Carter has worked with prestigious clients including Intercontinental, Regent, Shangrila, Four Seasons, JW Marriott etc. The Groupe GM Hong Kong team will be sharing the Maven Sales team which includes Iris Wong, Pearl Yip and Sandra Lee. The Groupe GM Office, Showroom and Warehouse is located in the commercial district Kwun Tong. 

The Office & Showroom is housed on the 11th Floor of Mai Hing Building and showcases the Groupe GM brands set amongst Christmas décor for commercial spaces (from Da Silvas Creations) as well as Castelbel & Costa Nova retail & Hospitality showroom (from Maven Asia Ltd) thereby making it a one stop shop for hoteliers. Groupe GM HK already has impressive customers. In last January, the Mandarin Oriental Hotel in Macao became its first client. The subsidiary provides the hotel with the exclusive Bergamot Soleil fragrance from French brand Atelier Cologne in customized packing tailored for the Mandarin Oriental Group. Groupe GM HK also now supplies The Grand Lapa, a five-star heritage resort property in Macao with the Portus Cale Gold & Blue range from the Castelbel Brand. The French group has a solid pipeline for Hong Kong and is set to shortly announce new wins. Discover more about Groupe GM at:

About Groupe GM: 
Leading international player in the guest amenity industry for 40 years, Groupe GM designs, produces and distributes cosmetics and accessories for the hospitality industry in over 70 countries across every continent. Drawing on an international network of dedicated agents, Groupe GM distributes a unique portfolio of over 30 brands. In addition to its own brands, Groupe GM signs exclusive worldwide licensing agreements with recognised international brands, including cosmetic, fashion, design and spa brands. Groupe GM offers flexible, global solutions, enabling hoteliers to stand out with their hospitality products.

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Hotelier Indonesia

Coming 17-19 July, catch these brand features exhibiting at the SFFA and RPB Asia – the leading trade show for artisan, gourmet and fine food & drink!

Everyone’s been there, the arrival of a food coma: head nodding, eyelids drooping and a mind wandering, refusing to think about anything but sleep. At this point in time, it is almost impossible to concentrate, it is tempting to reach for that second – or third – cup of coffee. The smell of a freshly-brewed coffee and a warm cup in your hands, it is all so good… until it’s not. Research has shown the detrimental effects of what caffeinated beverages can bring to your body.

The good news is, there are some amazing alternatives out there to help combat your mid-day slump, without leaving you with the jitters and harsh crash that caffeine does. On behalf of Speciality & Fine Food Asia (SFFA) and Restaurant, Pub & Bar Asia (RPB Asia) 2019, here are some healthy pick-me-up options to switch out your usual cuppa (and where to find them):

Tea (Essemble Specialties – ALTHAUS)

No matter the occasion or weather conditions, tea can be a tasty beverage, served iced or hot. But its benefits go far beyond refreshment. There is plenty of research showing that drinking tea can improve your health – boosting your immune system, helping with weight loss, contains antioxidants, yet still providing that jolt of caffeine. Combining the demands for highest product quality with modern production methods, old tea traditions with surprisingly new tea compositions, indulge your tea with ALTHAUS’ Deli Pack – offered in a perfect pre-portioned option for a convenient and quick pick-me-up.

Coconut Water (Siam Coco – COCOLOCO)

Started as a small family business, Siam Coco has grown from distributing fresh coconuts to restaurants in to manufacturing and distributing Singapore’s first organic coconut water COCOLOCO. This natural low-calorie beverage is known for its concentrations of electrolytes, vitamins, minerals, especially its high content of potassium. More effective at hydrating the human body than energy drinks, sip away with COCOLOCO’s coconut water for a refreshing, caffeine-free afternoon beverage on a hot day!

Cacao Tea (Sparky Products – Benns Chocolate)

From bean to tea, Benns Chocolate produces cacao tea, a chocolate tea made from the highest quality cacao husks and nibs – skillfully roasted, winnowed and blended. Containing theobromine, a natural stimulant with a gentle slow-release effect and ‘bliss chemical’ anandamide, Benns Chocolate’s all-natural cacao tea will not only be able to curb your caffeine addiction but also satisfy your unbeatable chocolate cravings. Low-calorie, guilt-free and delicious, pick up a box of cacao tea from Benn’s – a perfect little midday treat.

Apple Cider Vinegar (Willy’s)

More than just an ancient folk remedy for an upset stomach, Willy’s believes that apple cider vinegar is more than that. One of nature’s gifts made from the humble apple, this drink contains friendly, probiotic bacteria that not only provides a boost of energy but also aids digestion issues. Not only that, Willy’s is also all about sustainability, from farming methods to their aim at zero waste. Remember, the next time you need that energy kick, just a 25ml diluted dose of this golden liquid from Willy’s Organic daily will do the trick. Like they say, an apple a day keeps the doctor away!

Kombucha (YOCHA)

Born out of a desire to help people get back to feeling great, YOCHA’s kombucha is chock full of a variety of 100% natural probiotics, acetic acid and antioxidants. This beverage brings about an array of health benefits – boosting your immune system, aids in weight loss, detoxification and most importantly, increases your energy level. Packed full of nutrition and probiotics in a bottle, sip your way to a healthier gut with YOCHA Kombucha and start feeling good from the inside out today.

About Speciality & Fine Food Asia and Restaurant Pub & Bar Asia

Organised by Montgomery Asia, Speciality & Fine Food Asia (SFFA) and Restaurant Pub & Bar Asia (RPB Asia) are dedicated trade platforms that connect gourmet food & drink producers and purveyors with decision makers in the retail, foodservice and hospitality sectors, providing companies an excellent platform to discover new trends, expand their business and reach the right buyers. The third edition of the shows will be held from 17 – 19 July 2019 at Suntec Singapore and will feature an expanded programme line-up including fringe events, competitions, as well as a more diverse range of chefs, bartenders and speciality food and drink products and technologies. SFFA and RPB Asia will also see the launch of the new Industry Ambassadors programme, harnessing the power of industry insights to ensure that the needs of suppliers and buyers are fully catered to.

About Montgomery Asia

Established in 2016, Montgomery Asia is a fully-owned subsidiary of Montgomery. It focuses on the growing Asian market, bringing the group’s flagship events to this region as well as developing new trade shows that meet the needs of the Asian market.

We are one of the largest suppliers for bathroom and bedroom equipments, especially for hotels and hospitals. We gladly welcome you to be our partner.Established in 2007, we now have more than 200 clients which are mostly hotels in Bandung and other cities in Indonesia.For some products, our production capacity reach 1,000,000 pcs/month.

Our production is located in Bandung. We also cooperate with other manufactures for some supplementary products. We accept orders with customer's logo printed on the products as requested.Questions about price and minimum quantity please see at price list. Price list is always updated and correct at the present time. If there is a price difference then it refers to the price list.

Some products are not always stocked and need to pre order. If your products have different model, specification and quality please inform us.

Price list inquiry please download directly at Product Catalog & Price List menu. For other products please click in the Categories menu.

Open: Monday-Friday 08.00-16.00
Close: Saturday, Sunday, National Holidays.

Store :
Jl. Suryalaya Raya No. 30 Bandung
Phone 085100241081

Factory :
Kawasan Industri De Prima Terra C2B-2
Jl. Sapan, Kab.Bandung

Email : [email protected]
Please contact by email after Office Hour.

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We have been trusted as the agent for Luzerne chinaware, HEPP-Germany flatware/ holloware, JVD hairdryers, mirrors and guestrooms items, Potterhaus glass buffet ware, Forbes Banquet equipment, Luigi Bormioli Crystal Glassware, Libbey glassware as well as kitchen utensils supplies.

We are keen to serve you with a competitive price yet supply high quality products. Another important concern of our company is the after sales service, as we know that our customers expect a perfect assistance for the products we supply.

Thank you for your kind attention and cooperation and looking forward to discuss further any business opportunities.

We are glad to serve your hospitality needs…

PT. Tritunggal Adyabuana
Tangerang Office & Showroom :
Jl. Viktor Raya No.99 Buaran BSD Tangerang Selatan 15310 - INDONESIA
Telp : 021-2921.5652 - 54
Faks : 021-2921.5651

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Back in 1935, we gracefully started off our business selling kitchen utensils and household equipment under the name, Toko Tian Liong. Our persistence in the business field took us to bigger scale from time to time, to 83 years now. After the long remarkable journey, here we are, still holding the top rank among the hospitality industry, especially Food & Beverages Equipment.

In 1978, after the test of time serving various demands of building commercial kitchen equipment, we evolved from a small-scaled business into a limited company; which we named Keisi Indonesia.

Based in the big capital city Jakarta, Keisi Indonesia marked its portfolios with many succeeded projects from hotels, aero-catering, restaurant, café, convention to entertainment centers. We are not only accommodating the customers’ inquiries from ‘A to Z’ but also giving them a whole after-sales service, including ready-stock spare parts.

Up-close and personal approach has been our ‘habit’ that brings us to successful collaborations with our valued loyal customers. We are committed to specifically and carefully understand upon what our clients need, in order to provide only with the best finished-products. The notable reputation of Keisi Indonesia has also been proven, as it has become the exclusive distributor for premium, recognized European and American-made products.

Our experienced and devoted technical teams are also trained regularly by the commissioner in order to give the best service.

Jl. Pintu Besar Selatan No. 71 B-C
Jakarta Barat 11110 - Indonesia

(6221) 6925696 (Hunting) 
(6221) 6928112 
[email protected]

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